Marketing Lens Case Study: Improve Marketing Effectiveness Using Self-Diagnosis



The Client: A bar in New York

Business Challenge: The bar, a well-established and successful business, pursues the objective of attracting more customers in order to double its turnover and use marketing more professionally.   To do this, the bar’s management decided to start using a marketing diagnosis report designed to improve marketing effectiveness.

Red Flags: According to the Marketing Lens Report, the marketing diagnosis report generated on, the main challenges were:

– limited use of educational marketing with limited impact in generating sales 
– unsystematic knowledge about competition
– incomplete use and limited impact of marketing tactics
– inadequate use of online marketing.

Solutions:  The bar’s management put up a list of solutions based on the key findings of the Marketing Lens Report.  As a result of two brainstorming sessions, they came up with the following solutions to improve marketing effectiveness:

1. use educational marketing to build a stronger brand

  • – promoting the theme events organized in an education-based style by sharing interesting information about the themes (for example, the history of burlesque)
  • – including information about beer making or nutritional and health information in the bar’s food and drinks menu and promotional materials.

2. identify and use clear and relevant information for a better and more useful understanding of the competition:  products, marketing budget, sales initiatives, promoting channels, promotional activities and company structure.  The first action after choosing the criteria was to study three rival bars that have the same target and to identify which of their tactics have good impact on their businesses.

3. implement a voucher-based cross-promotion initiative

  • – strike a partnership with another bar from a different area of New York, that has the same target market.  Each bar gives a free drink voucher in the other bar, offered together with the bill.  This way, both bars push clients from one another, keeping their clients close.
  • – partner up with five stores (5 min walk from the bar) by offering a free drink to anyone that buys merchandise of $50 or more.  This way, the shop gives a present to its clients, and the bar gets more openhanded clients into its premises.  These clients come in usually during the dead time of the bar (2pm – 6pm).  Thus, this is a way of generating a nice additional profit, without any investment or cost.

4. better use of online marketing tools

  • – encourage clients to submit positive reviews on tripadviser and other review sites
  • – PR Manager responds timely to all reviews, especially the negative ones
  • – upload photos and videos with the bar’s fantastic atmosphere on social media channels (facebook, google+, youtube) and review sites (tripadviser).



– bar’s brand strengthened by education-based marketing 

– an increased number of good business ideas collected from competitors

– new clients attracted via the voucher-based cross-promotion initiative that generate additional profit with no investment

– bar’s online image improved and new customers attracted.


If you own or run a small to midsize business you can use Marketing Lens to grow your business in a similar way. The 7 minutes diagnosis is available here.

Improve marketing effectiveness starting today!



Written by Ozana Giusca


Ozana empowers small business owners to make a bigger impact through what they are good at and love doing. Ozana is renowned for her ability to immediately identify why a business is stuck and to help it significantly increase profits and reach its full potential. She has helped over 100 business owners to double and triple their sales over the past 3 years. Ozana is a world-class Small Business Growth Expert and the creator of YOUR continued business success.

Ozana works exclusively with entrepreneurs and small business owners who are open to new ideas and committed to doing the hard work now, for future benefits. She works with consultants, coaches, trainers and other experts who are ambitious, driven and keen on getting better results with their business so they serve more people.

More about Ozana: visit or see her LinkedIn profile on